HEALTHCARE IT SUPPORT SERVICES

GLC prides itself on providing support services where they are needed, so clinical staff can focus on what is most important – delivering quality care. Whether you need to supplement current resources or optimize your internal operations, we are equipped to assist with software testing, issue processing, support functions, project implementation and documentation. Please browse our services and let us know what we can do for you.

TEST DATATESTING SOFTWAREAPPs SUPPORTDOCUMENTATION

It is critical to have robust data on which you can fully test the effectiveness or viability of your application software. Of equal importance is the ability to enter data that will test limits, test predefined outputs, validate individual fields and demonstrate how an application will behave in the face of unexpected entries. Whether you need data-entry to test a new software installation, test an upgrade or to test HL7 interface mechanics, we understand the critical nature of getting it right. At GLC we have staff with 30+ years of experience using healthcare applications and understand that the quality of testing begins with the quality of test data.

Discovering the unexpected is more important then confirming the known.George E. P. Box

Do you have a new release of software on the horizon? Do you have a vendor that needs someone to perform regression testing when your application code gets adjusted? Do you need assistance to ensure only clean code gets rolled over to the production environment? When you need additional staff for peak demand, we at GLC have the expertise ready to help. We can document our findings using your specified documentation formats, or we can build one to suit your needs.

…Quality debt focuses on the impact of implementation and quality decisions on the end user and business; how those decisions affect their ability to do their day-to day-job.Jordan Setters

At GLC we have experience that spans the spectrum of working environments from private family-clinic practices up to and including large hospital IT service divisions. We understand the depth and breadth of application support. We are well versed in the responsibilities of being a liaison between your end-users, your vendor, administration and management. We will also fully document our efforts so that issues are properly tracked and resolved to your satisfaction. We can help in a crunch, cover for maternity-leaves, assist during large installations or migration projects. We are just a call away.

Your customer doesn’t care how much you know until they know how much you care.Damon Richards

The Healthcare industry, and in particular the IT services on which they depend, is demanding, exacting and often reactionary. Frequently these demands are driven by shifting priorities, sudden threats or projects with aggressive timelines and tight budgets. At GLC we understand that when such demands spread your resources thin, the critical documentation you need falls explicitly by the way-side. Whatever your documentation needs are, we have the expertise, experience and skill to get it done to your exact specifications.

If it is not documented, it doesn’t exist. As long a information is retained in someone’s head, it is vulnerable to loss.Louis Fried

Managing Challenging Workloads

Virtual Assistant Services

Administrative Offerings

Working with a virtual assistant is a staffing approach that taps into needed talent without the overhead that permanent employee recruitment and hiring takes. The benefits are numerous and are equally a good fit for the small business owner or a large corporation. At GLC we are able to present supportive solutions to take on the all-consuming tasks you don’t have time for. Click Here to browse our service offerings.

Set New Standards in Knowledge Sharing & Knowledge Transfer

Documentation Services

Information When you Need It

Good documentation doesn’t happen by accident. Left to our own devices, many of us put it off in favor of getting more demanding or interesting work done. But if history, the legal system, regulatory compliance and memory recall (or the lack thereof) has taught us anything, documentation is vital. Many organizations acknowledge that effective documentation can be a monumental task. At GLC we understand that such tasks are apt to spread your resources thin. We have the expertise, experience and skill to get it done to your exact specifications. Click Here to browse our service offerings.